Privacy Policy

01 Introduction

Welcome to Hangzhou ITGen Technology Co. Ltd ("ITGen", "we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites and engage with our brands.

This policy applies to our main operational scope, including animal diagnostics, pet medical consumables, and pet supplies, across our digital ecosystem:

• Official Website: antigenne.com
• Retail Platform: ingen.com
• SaberVet: Our sub-brand specialized in veterinary rapid test kits and industrial-scale diagnostics manufacturing.
• Vamber: Our sub-brand dedicated to Pet ELISA kits and specialized diagnostic reagents.

02 Information We Collect

As a manufacturer serving diverse client groups--including OEM partners, farms, distributors, and end-users--we collect information necessary to facilitate business transactions and improve our services.

03 How We Use Your Information

We utilize the collected data to maintain our high standards of service in the veterinary diagnostics industry:

• Order Fulfillment: Processing bulk orders for livestock diagnostic kits and pet supplies via ingen.com or direct B2B channels.
• OEM/ODM Services: Communicating technical specifications for SaberVet rapid tests or Vamber ELISA kit customization.
• Quality Assurance: Tracking batch numbers and product feedback in compliance with our ISO management systems.

04 Data Protection & Security

ITGen implements industrial-grade security measures consistent with our commitment to quality (ISO 13485). We use secure servers, encryption protocols, and strict access controls to protect sensitive business data, including proprietary OEM formulations and client lists. While no digital transmission is 100% secure, we strive to use commercially acceptable means to protect your data.

05 Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. This does not include trusted third parties who assist us in operating our websites (antigenne.com, ingen.com), conducting our business, or servicing you, so long as those parties agree to keep this information confidential.