Support Center
Frequently Asked Questions
Everything you need to know about our Veterinary Rapid Test Kit factory operations, OEM manufacturing services, and Pet diagnostics Reagent Bulk Price policies.
Categories
Company & Factory Information
Where's your factory located?
We have our factory in Hangzhou, Zhejiang Province. As a leading Veterinary Diagnostics OEM Manufacturer, we welcome you to visit our facility whenever it's convenient for you!
Are you a factory or a trading company?
We are a factory based in Hangzhou, Zhejiang Province. Hangzhou ITGen mainly provides animal diagnostic solutions and pet supplies, adhering to ISO/GMP/CE standards.
Can you tell me a bit about your company?
Hangzhou ITGen is dedicated to animal health. We develop diverse products across colloidal gold method and Immunochromatography. SaberVet is our specialized brand for veterinary rapid test kit bulk orders and diagnostics.
Got any certifications I can see?
Yes, CE, RoHS, and ISO9001 certifications are available. We maintain high standards as a veterinary diagnostic kit OEM manufacturing partner.
Do you have a factory audit report?
Yes, we have. Could you share your email or contact info? Our sales team will send the report to you promptly.
Products & Catalog
Do you have a product catalog I can look at?
Absolutely! Could you share your email? Our sales team will send the catalog featuring our pet diagnostics kit bulk price list promptly.
Are your products good for wholesale and retail?
Absolutely! Our products are suitable for both wholesale and retail. We offer private label poultry diagnostics and customization options too.
What are these products usually used for?
Our products are mainly used for pet diagnostics and veterinary diagnostics. They help in quick and accurate health assessments for clinics, farms, and labs.
What's the newest stuff you've got in stock?
We have new diagnostic products and pet supplies in stock regularly. You can check them out on our website or ask for our latest livestock diagnostic kit OEM factory brochure.
What kind of quality control do you have in place?
We have strict quality control measures, including regular inspections and certifications to ensure product reliability. We can email you our detailed QC protocols.
What is the shelf life and warranty?
The shelf life of our brand products is 3 years, and OEM products is 2 years. Warranty terms are standard, but we can discuss flexibility for long-term partners.
Pricing & Payment
What payment methods do you take?
For your convenience, you may use credit card, private card, or our Alibaba payment link--these options are secure and easy to use. We do not accept COD.
What are your price terms (e.g., FOB, CIF)?
All trade terms are acceptable. Let us know your needs, and we can provide a veterinary rapid test kit bulk order quote based on your preferred terms.
Why are your prices higher than other trading companies?
Our prices reflect the quality, customization options, and reliable manufacturing processes of a certified factory. We focus on delivering value, consistency, and compliance.
Best price for me if I'm a long-term distributor?
We can definitely discuss special pricing for long-term partnerships. Share your business needs, and we can tailor a deal for you.
Can you help reduce the invoice value to lower import tax?
It depends on whether you declare customs. We can discuss how to best handle the documentation for your specific region.
Is the sample cost refundable?
Yes, the sample cost can be refunded when you place a larger order. Contact us to request your samples today.
Shipping & Orders
Standard production time?
The delivery time for in-stock products is within 3 days. For OEM products, it is typically 2-4 weeks.
Can I mix different products in one container?
The product cannot be packaged in mixed boxes, but it can be packaged in mixed containers for bulk orders.
Can you ship door-to-door?
Yes, we can arrange door-to-door shipping for your convenience. Let us know your destination for a quote.
Do I need a customs broker to receive this?
It depends on your country's import regulations. A customs broker can help, but it's not always necessary. We have forwarders who can assist.
How do I actually place an order?
You can place an order by contacting us via the form below or emailing contact@antigenne.com. We will guide you through the process.
Get a Quote & Free Samples
Direct from the Veterinary Diagnostics OEM Manufacturer. Fast response within 24 hours.
Direct Contact
Email Sales
contact@antigenne.comFactory Location
Hangzhou, Zhejiang Province, China
"We provide specialized and reliable products and services, adhering to ISO management systems."